At Clarity Blue Glasses, we want you to love your purchase. Below are the terms and conditions regarding returns, refunds, cancellations, and exchanges.
1. Returns & Eligibility
Our return policy is valid for 60 days from the date you receive your order. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- Functional Defects: Returns and refunds are primarily granted for items with proven functional defects.
- Original Condition: The item must be unused, undamaged, and returned in its original packaging.
- Proof of Purchase: A receipt or valid proof of purchase is required for all returns.
Note: Change-of-mind returns are generally not eligible for a refund. Exceptional circumstances may be considered at our discretion with satisfactory proof of purchase.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate, sanitary, health, or personal care items
To start a return request, please contact us at [email protected].
2. Order Cancellations
Order cancellations are only accepted within 60 minutes of placing your order and apply exclusively to full-priced items.
We process orders rapidly, so cancellations are strictly time-sensitive. If you need to cancel your order, please email us immediately at [email protected] within the 60-minute window.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same model, please email [email protected].
4. Refund Process
Once your returned item is received and inspected, we will send an email notifying you whether your refund has been approved or rejected.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Final Settlement: Refunds are only issued after we have physically received the returned item and confirmed that all policy requirements are met.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account balance.
- Contact your credit card company (it may take a few business days for the post to reflect).
- Contact your bank, as processing delays often occur.
If you have completed all of these steps and still have not received your refund, please email us at [email protected].
5. Return Shipping
- Shipping Fees: You are responsible for paying all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original/return shipping costs will be deducted from the total amount.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Delivery Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.